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Employee Relations

Building a Corporate Social Responsibility Program

Jim Link, Chief Human Resources Officer, Randstad North America (Roswell, GA)

Tuesday | 10:30 - 11:30 AM | Ballroom B

Have you wondered how some organizations have established leading edge corporate social responsibility programs? Jim Link, CHRO, Randstad North America, will provide his insight regarding the tools and commitment your organization will need to build and sustain a corporate social responsibility initiative.

Learning Objectives:

  • Organizational culture required for corporate social responsibility (CSR).
  • Finding your CSR niche.
  • Measuring CSR impact for employees and the community.

Jim Link is an authority on helping organizations build effective human capital strategies to improve operational performance and business outcomes. Combining his human resources expertise with a focus on driving results, Jim brings next-level insight and analysis on topics ranging from the labor economy, corporate culture and dynamic leadership to employee engagement and the multigenerational workforce. He currently serves as chief human resources officer of Randstad North America, where he manages all aspects of the company’s human capital strategy, including organizational design and strategy, talent acquisition and employee relations. Among his many accomplishments at Randstad, Link has overseen programs to enhance recruiter efficiency, tripled the company’s leadership programs and greatly increased employee participation in professional development opportunities. Jim earned both his bachelor’s and master's in organizational communication from Murray State University. He is designated as a SPHR (Senior Professional in Human Resources) by HRCI.

Successful HR Strategies for Building an Ethical Workplace Culture

Scott Ferrin, SHRM-SCP, Field Services Director, SHRM (Mesa, AZ)

Tuesday | 2:00 - 3:00 PM | Ballroom B

This presentation will help you assess the degree to which your organization has an ethical culture and the steps needed to build a stronger one that will contribute to your business success. You will look at the current status of workplace ethics, the reasons good ethics equal good business, the elements of an ethical workplace culture, HR strategies to build a stronger culture, and the importance of ethical practice as an HR competency.

Leaning Objectives:

  • Develop an understanding of the impact ethical choices have on organizational success.
  • Review of the key steps in an ethics process for organizations of all sizes.
  • Planning process for development of an organizational ethics statement.
  • Alignment of the importance of ethical practice as an HR competency for HR professionals. 

Scott D. Ferrin has been a field services director for SHRM since 2010. His primary responsibilities include managing state council relationships, serving as a liaison with state councils, chapters and volunteer leaders, and promoting SHRM membership. He attends State Council meetings and conferences, and, as his schedule permits, chapter events. Scott resides in Mesa, Arizona, and supports SHRM members in Arizona, Colorado, Hawaii, Nevada, New Mexico and Utah. He has served in a variety of volunteer organizations prior to joining SHRM as a member of the staff. Most recently, he was the legislative director for the East Valley Human Resources Association (EVHRA), an affiliate chapter of SHRM located in Arizona. Scott is certified as a SHRM-Senior Certified Professional (SHRM-SCP) and a Project Management Professional (PMP).

Scott has 20 years of work experience in HR. Prior to joining the SHRM staff, he held titles as a senior workforce planner, workforce planning manager, talent manager, recruiter, site HR generalist, and site HR manager for companies ranging in size from Fortune 500 down to start-up companies with 20 employees. He has worked in the mining, financial services, insurance and education industries during his career. Scott has a Bachelor of Arts Degree in Business Administration with an emphasis in Finance from Weber State University and an MBA from the University of Phoenix.

Secrets to Successful Change Management

Chuck Roberts, President & CEO, Performance Management Group, Inc. (Lakeland, FL)

Tuesday | 2:00 - 3:00 PM | Room 105

In this unique and entertaining session, attendees will learn the hidden root cause for why people resist change, as well as specific, positive techniques for reducing the amount of resistance. Additionally, attendees will learn the advantages and disadvantages of evolutionary and revolutionary approaches to change, and which approach is best under different circumstances, the benefits and process of creating a constructively disruptive culture, how to tap into the power of the organization's hidden leadership structure (every organization has one), how to achieve organizational alignment that will support faster and more cost effective achievement of goals and how to address the critical element that is missing from most organization's strategic plans.

Learning Objectives:

  • Attendees will learn the hidden root cause for resistance to change and positive techniques for reducing resistance.
  • Attendees will learn when to apply evolutionary and revolutionary approaches to change, and tap into the organization's hidden leadership structure for support.
  • Attendees will learn how to enhance organizational alignment and address the critical element that is missing from most organization's strategic plans.

Chuck Roberts is the founder, president & CEO of Performance Management Group, Inc. He understands the challenges facing private and government organizations well, having more than 35 years of experience working in and consulting to organizations ranging from start-ups to annual budgets of over $70 billion, and serving in roles that have included COO, CFO, and CEO. He’s best known for his work as a change agent leading integrated strategic, tactical, and financial planning, new initiatives, and implementing best practices, as well as performing company and business unit turnarounds, reorganizations, acquisitions and divestitures. He is a highly skilled trainer and coach, and a frequently requested speaker at international, national, regional and local conferences and meetings because of his ability to convey cutting edge educational content in an entertaining and motivational manner. Chuck is the author of “Seven Secrets to Superior Presentations,” which documents an innovative persuasive communication methodology that he developed through over 20 years of research. This communication method is being featured in an Innovation Showcase at the upcoming International Conference on Knowledge, Culture, and Change in Organizations to be held at the University of Hawaii at Manoa in April 2016.

Human Resources: We’re SO Entertaining!

Martha Jean McHaney, Vice President, Human Resources, Morris Communications (Augusta, GA)

Tuesday | 3:30 - 4:30 PM | Ballroom A

The things we deal with! Human resources is SO entertaining. From union reactions and proposals to EEOC responses to screening out ridiculous applicants…how can a person not be entertained by how we’ve chosen to make a living? But even though HR is entertaining, what we offer to companies is worthy of awe! From real-life human resources experiences, we’ll talk about all that makes us such an important part of a company’s goals and plans if the company wants to do it right. Human resources always leads that effort, but how we direct that effort is the question.

Learning Objectives:

  • Information and ideas for dealing with unions, including negotiation tactics.
  • How to identify one’s own leadership effectiveness strengths and weaknesses.
  • Ideas for developing leadership qualities, both for themselves and for employees.

Martha Jean McHaney is the vice president for human resources for Morris Communications headquartered in Augusta, Georgia. Prior to her moving to Augusta to work for Morris, she had worked for newspapers in Little Rock, Denver and Wichita and had worked with several Texas newspapers while employed by Westward Communications in Dallas. With 20 years of experience, Martha Jean helps Morris businesses with labor legal issues and leads the corporate human resources team, which is responsible for employee relations, employee benefits, legal and labor compliance, learning and development, compensation and conflict resolution for the 5500 employees that work for Morris companies across the United States. Martha Jean holds a Juris Doctorate from the University of Arkansas at Little Rock School of Law and Bachelor’s and Master’s Degrees in English from Arkansas State University in Jonesboro.

Navigating the Gen Y and Gen Z Workplace Transformation

Dianne Durkin, President & CEO, Loyalty Factor (Portsmouth, NH)

Wednesday | 10:30 - 11:30 AM | Room 105

It is predicted that by 2025 Generation Y will make up 40-60% of the world's workforce and Gen Z will account for 12-20%. As this transformation takes shape, leaders will need to know the strengths and nuances of these generations of workers. All members of your organization will need to be prepared for new leadership styles as Gen Y moves up the ranks into management. This session will increase your understanding of Generations Y and Z with a look at their development, technologies that emerged during their formative years, and the way they were reared. Attendees will develop a clear picture of the characteristics of both generations, what motivates and frustrates them, and how to capitalize on their strengths and help them shine. Your preparation will ensure success in navigating the Gen Y and Gen Z workplace transformation!

Learning Objectives:

  • Create a clear, comprehensive picture of what inspires, motivates and keeps Generations Y and Z loyal.
  • Highlight management techniques to recruit, engage and retain the members of Generations Y & Z.
  • Discuss how Gen Y interacts with leadership and what to expect when Gen Y becomes the leadership.

Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Durkin has over 25 years of experience in finance, direct sales, international marketing and training and development. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people. She authored “The Loyalty Factor: Building Employee, Customer and Brand Loyalty,”” and “The Power of Magnetic Leadership: It’s Time to Get R.E.A.L.” A graduate of Rivier College, Durkin holds a Master’s Degree from Duquesne University and has completed advanced programs at University of Santa Clara and Babson College. In addition to being active in Boston Club and Commonwealth Institute, Durkin is a champion golf player and is fluent in French and Polish.

The Role of HR in Creating & Sustaining a Culture of Service Excellence

Theo Gilbert-Jamison, CEO, Performance Solutions by Design (Atlanta, GA)

Wednesday | 2:00 - 3:00 PM | Ballroom B

Creating a culture of service excellence is a journey, not a destination – and a significant portion of responsibility for elevating the customer experience from average to extraordinary starts within the confines of the HR department. Based on the popular leadership book, The Six Principles of Service Excellence, this highly interactive session will provide a fresh perspective, inspiring stories and proven strategies that will equip and motivate participants in creating sustainable change.

Learning Objectives:

  • Identify common HR gaps that often stand in the way of excellence.
  • Develop a preliminary HR execution strategy to close gaps and drive service excellence.
  • Implement a results-oriented strategy to create & sustain a culture of excellence.

Theo Gilbert-Jamison is the author of several popular leadership books to include, The Six Principles of Service Excellence and The Leadership Book of Numbers, Volume 1 and Volume 2. She is also CEO of Performance Solutions by Design, an elite performance consulting firm headquartered in Atlanta, GA that caters to luxury and premium brands with an emphasis on creating the ultimate customer experience. As the creative force behind the innovative concepts and methodologies utilized by Performance Solutions by Design, Theo is a highly sought after speaker and consultant to senior executives in high profile organizations. Under her leadership, Performance Solutions by Design assists organizations, great and small, in driving and sustaining a culture of service, performance and operational excellence by helping them identify and overcome those barriers that prevent achieving world-class recognition in customer service and profitability. Prior to launching Performance Solutions by Design in 2003, Theo Gilbert-Jamison was vice president of learning & organizational effectiveness for the Ritz-Carlton Hotel Company, L.L.C. During a 17-year career with The Ritz-Carlton, she oversaw the daily operations of The Ritz Carlton Leadership Center and was also responsible for the company’s worldwide training and development initiatives. Theo was also a key contributor, instrumental in implementing and sustaining quality processes and systems companywide that led to The Ritz-Carlton Hotel Company’s unprecedented Malcolm Baldrige National Quality Awards in 1992 and 1999.

Businesses Doing Well While Doing Good

Michele Sarkisian, President, P3 Advisors LLC (Atlanta, GA)

Wednesday | 2:00 - 3:00 PM | Room 105

Companies are finding that values matter to both employees and to the marketplace. Data is clear that employees want to line up with companies that live into a purpose both believe in. Customers want to support companies that line up with a purpose they believe in. Word travels fast, too. There is no room for inauthentic values. What was initially a handful of companies making a difference, such as Tom’s Shoes, has grown to include large mainstream recognized brands using their influence and their values to affect change. Their employees, suppliers and customers, often even their shareholders, care and like it! Join in an overview and discussion around why and how admired companies are doing well while doing good.

Learning Objectives:

  • Understand why social impact/enterprise is growing rapidly.
  • Learn how some companies are integrating social impact into their business strategies.
  • Discuss specific examples of companies doing well while doing good.

Michele Sarkisian is an expert in growth strategy and execution focused on aligning purpose, people and profit (P3). She has 30 years of experience helping senior executives design and execute growth strategies to capture market share, improve customer experience and loyalty and engage employees. Clients include global hospitality brands, CPG companies, telecommunications, business services, retailers, leading financial services organizations and more. Michele serves on for profit, start-up and philanthropic boards/advisory boards. She is active in the prevention of human trafficking, focused on assisting the hospitality industry in making a difference.