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Leading Teams

Breaking Through Unconscious Bias: It's Time to Change the Equation

Robbie Jorgensen, Women Igniting Change

Unconscious Biases can impede the success of any organization. They impact how we lead our teams, how we interact with each other, and ultimately our bottom line results. They are built into our processes and systems as well as our minds. They have been ingrained in our subconscious from an early age and we experience them as our reality.

So how do we change the equation? We begin by recognizing that it's a business imperative. We need to have the courage to question current comfort zones and be open to taking bold actions that create a culture where diversity of thought is not only welcomed but encouraged. As organizations look to remain competitive in an ever-changing business landscape, addressing this issue will give them the leading edge.

Learning Objectives:

  1. Identify barriers that hinder a more inclusive environment
  2. Review the Harvard Implicit Association Test (IAT) which can be used as a resource to establish a baseline for diversity and inclusion conversations with teams
  3. Describe the de-biasing four-step process

SHRM Competencies: Leadership & Navigation, HR Expertise, Communication

Robbin Jorgensen is the Founder and CEO of Women Igniting Change™ - a global, purpose driven organization geared toward unleashing the contribution of women around the world.

She is a highly successful businesswoman with 20+ years experience in sales/marketing, training and business development. A sought after speaker and women’s leadership strategist, Robbin is a staunch advocate for the advancement of women and girls throughout the globe. She believes every woman has the power to ignite change in the world.

Women Igniting Change™ supports forward-thinking organizations committed to fully leveraging the strategic potential of their women leaders by creating integrated initiatives that drive actionable change. They create and execute comprehensive solutions without ever losing sight of the business case and imperatives around doing it. Their client list includes top organizations such as Microsoft, Bank of America, Deloitte, Vanderbilt and Cisco.

Women Igniting Change™ reaches women in 46 countries around the world.

Building a Team of Experts that Work Expertly Together

Mary Pike and Jennifer Bristol

Building a High Performing Team requires more than having a team of experts working together. High Performing Teams are a team of experts working expertly together. This program will provide a systemic approach to building high performing teams. This approach was first developed by the Department of Defense and the Agency for Healthcare Research and Quality to integrate teamwork into daily work.

During the interaction, you will be provided with practical tools to assess a team's effectiveness and specific methods designed to create a culture where team members have psychological safety, structured communications and a shared mindset for success. You will leave this session with real world practical tools that you can start using on Monday.

Learning Objectives:

  1. Identify and discuss the three components of Team Effectiveness
  2. Describe specific activities for building a speak-up culture
  3. Describe the Situation, Background, Assessment, Recommendation (SBAR) Model for communication and feedback among team members

SHRM Competencies:Leadership & Navigation, Relationship Management, HR Expertise

Dr. Mary M. Pike is a licensed psychologist, executive coach and leadership development executive who specializes in facilitating improved performance with leaders, executives and teams. For 20 years, Dr. Pike has demonstrated deep knowledge and expertise in strategic thinking and performance, energizing the mission, leading organizations with an engaged workforce, leadership competency development, results driven leadership development programs, building emotional intelligent leaders and teams, turning around organizational and interpersonal conflict, developing talent management processes, and leading change and acquisition integration. She is also seasoned in creating and administering numerous types of assessments for selection and development. Dr. Pike works across industries, but she also provides special programs and solutions in science, technology, engineering and education. Dr. Pike has served on the Board for the YWCA, Board of Advisors for the Atlanta Chamber, and Covenant Community. She is a member of numerous professional associations.

Jennifer Bristol is CEO and Founder of Propel4ward, LLC an organizational consulting and leadership coaching firm dedicated to accelerating organizational performance and increasing leadership effectiveness. She has over 20 years’ experience helping leaders identify and build upon the critical behaviors, skill sets, and internal assumptions proven to lead to high fulfillment and high advancement leadership. Her clients include emerging, high-potential and executive leaders who have a desire to engage in on-going personal and professional development. Ms. Bristol has also helped organizations achieve sustainable performance improvement by developing solutions to improve processes, develop individual leadership and create high-performing teams. Ms. Bristol has held many leadership roles within Fortune 500 organizations including: Senior Consultant, Leadership & Organizational Development for Kaiser Permanente, Senior Manager Global Leadership and Executive Development for Newell Brands, Global Director Leadership & Organizational Development for Unisource Worldwide, Senior Consultant / Division Director of Leadership & Organizational Development at Charter Communications and National Training Manager at Verizon Wireless. In addition, she served as the Practice Director & Managing Consultant for rapidLD, LLC where she consulted with Fortune 500 clients in designing strategies for performance improvement. Some of her clients included: UPS, McKesson, SunTrust, McDonalds, GA Pacific, AT&T Wireless, Xfinity, and Memorial Health Hospital. Ms. Bristol has been a frequent speaker at various industry functions and executive briefings. She has a BS in Communications and an MBA in Human Resources Management.

Eyeball to Eyeball: How Good Managers Address Issues Constructively

Christine Silver

In Eyeball to Eyeball, Christine reveals the conversations we have in our heads and how to make sense of them. She helps her audiences understand why so many people avoid speaking up in difficult situations. Christine also makes conflict and difficult conversations easier to work with through her straightforward and humorous approach to the topic.

You'll leave this session prepared to do the things that many people struggle with - solve people problems and misunderstandings and resolve conflict, without anyone being poked in the eye. Whether you are an HR team of one or lead a team of many, these problem-solving and conflict resolution skills will help you up your game and be a more effective leader.

Learning Objectives:

  1. Learn and apply a three (3) sentence framework to start a difficult conversation
  2. Learn a method for facilitating conflict resolution

SHRM Competencies: Leadership & Navigation, HR Expertise, Communication

Before founding her speaking and coaching business in 2005, Christine Silver practiced Human Resources management for twelve years. She has a Bachelor’s degree from San Jose State University in Child Development. This was awarded shortly after she spent ten minutes in a 5th grade classroom and discovered that her life-long dream of teaching children was not a good career choice. Good to know.

Fortunately, HR was a good choice and the degree could be put to good use. She has a certificate of HR Management from UCSC and completed Coach training and a leadership program with the Coaches Training Institute. Christine was trained by the Conflict Resolution Center of Santa Cruz and the School of Hard Knocks. In 2016 she completed Heroic Public Speaking graduate school with Michael and Amy Port.

Relational Intelligence – The 7 Relationship Drivers that are Challenging Your Multigenerational Teams

Jane Gentry, Jane Gentry & Company

Relationships are often an organization’s most underused asset. And, within our workforce of digital natives, the ability to manage relationships is a diminishing skill set. The science behind this is Relational Intelligence (RI). Relational Intelligence is a set of well-defined, learnable drivers that when operationalized, can be tied to higher levels of employee engagement, improved team performance, and reduced workplace conflict.

Empathy is one of the drivers of Relational Intelligence. Do you realize that since 2002, the ability of college students to empathize has dropped 40%! These are your employees today and the statistics are getting worse. Executives today say that 79% of their recent hires don't have RI skills. Technical skills aren't enough. Employees must know how to manage in-person relationships.

Jane will show you what the lack of Relational Intelligence is costing you today, where younger members on our teams are struggling, and how you can begin to operationalize great relationships into your business.

Learning Objectives:

  1. Predict whether a lack of Relational Intelligence is a concern for your team/organization (mini-assessment)
  2. Describe how Relational Intelligence will improve engagement and reduce workplace conflict
  3. Apply a process designed to help integrate Relational Intelligence into your team/organization

SHRM Competencies: Relationship Management, Communication

Jane Gentry has had a successful 30-year career in sales, management, consulting, executive coaching and keynote speaking. Since forming her practice in 1999, Jane partners with companies to improve sales, client retention, employee retention and leadership capabilities.

HR leaders bring her in to coach managers on inspirational leadership and using Relational Intelligence to build high-functioning teams and improve employee engagement.

Jane has spoken at high-profile meetings from Canada to the Czech Republic. Audiences and clients have described her as "a woman with a vision," "energetic" and "inspiring."

The world's most successful organizations have brought Jane on board, including Assurant, The Home Depot, Milliken, Philips, Coca-Cola, Leidos, BAE Systems, Stryker, GSK, Eclypsis, Transamerica, Wellpoint and SAIC.

Jane holds a BFA/MFA from Kent State University/ The University of Pittsburgh. She also holds a Certified Professional Innovator distinction from GA State University.