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Leading Teams

Relational Intelligence – The 7 Relationship Drivers that are Challenging Your Multigenerational Teams

Jane Gentry, Jane Gentry & Company

Relationships are often an organization’s most underused asset. And, within our workforce of digital natives, the ability to manage relationships is a diminishing skill set. The science behind this is Relational Intelligence (RI). Relational Intelligence is a set of well-defined, learnable drivers that when operationalized, can be tied to higher levels of employee engagement, improved team performance, and reduced workplace conflict.

Empathy is one of the drivers of Relational Intelligence. Do you realize that since 2002, the ability of college students to empathize has dropped 40%! These are your employees today and the statistics are getting worse. Executives today say that 79% of their recent hires don't have RI skills. Technical skills aren't enough. Employees must know how to manage in-person relationships.

Jane will show you what the lack of Relational Intelligence is costing you today, where younger members on our teams are struggling, and how you can begin to operationalize great relationships into your business.

Learning Objectives:

  1. Predict whether a lack of Relational Intelligence is a concern for your team/organization (mini-assessment)
  2. Describe how Relational Intelligence will improve engagement and reduce workplace conflict
  3. Apply a process designed to help integrate Relational Intelligence into your team/organization

SHRM Competencies: Relationship Management, Communication

Bio: Jane Gentry has had a successful 30-year career in sales, management, consulting, executive coaching and keynote speaking. Since forming her practice in 1999, Jane partners with companies to improve sales, client retention, employee retention and leadership capabilities.

HR leaders bring her in to coach managers on inspirational leadership and using Relational Intelligence to build high-functioning teams and improve employee engagement.

Jane has spoken at high-profile meetings from Canada to the Czech Republic. Audiences and clients have described her as "a woman with a vision," "energetic" and "inspiring."

The world's most successful organizations have brought Jane on board, including Assurant, The Home Depot, Milliken, Philips, Coca-Cola, Leidos, BAE Systems, Stryker, GSK, Eclypsis, Transamerica, Wellpoint and SAIC.

Jane holds a BFA/MFA from Kent State University/ The University of Pittsburgh. She also holds a Certified Professional Innovator distinction from GA State University.

Breaking Through Unconscious Bias: It's Time to Change the Equation

Robbie Jorgensen, Women Igniting Change

Unconscious Biases can impede the success of any organization. They impact how we lead our teams, how we interact with each other, and ultimately our bottom line results. They are built into our processes and systems as well as our minds. They have been ingrained in our subconscious from an early age and we experience them as our reality.

So how do we change the equation? We begin by recognizing that it's a business imperative. We need to have the courage to question current comfort zones and be open to taking bold actions that create a culture where diversity of thought is not only welcomed but encouraged. As organizations look to remain competitive in an ever-changing business landscape, addressing this issue will give them the leading edge.

Learning Objectives:

  1. Identify barriers that hinder a more inclusive environment
  2. Review the Harvard Implicit Association Test (IAT) which can be used as a resource to establish a baseline for diversity and inclusion conversations with teams
  3. Describe the de-biasing four-step process

SHRM Competencies: Leadership & Navigation, HR Expertise, Communication

Robbin Jorgensen is the Founder and CEO of Women Igniting Change – a global, purpose driven organization geared toward unleashing the contribution of women around the world. Buzz – asd

She is a highly successful businesswoman with 20+ years’ experience in sales/marketing, training and business development. A sought-after speaker and women's leadership strategist, Robbin is a staunch advocate for the advancement of women and girls throughout the globe. She believes every woman has the power to ignite change in the world.