Maintaining a Distinctive Company Culture
Wednesdsay, April 18, 2012 | 5:00pm - 7:30pm | Cobb Galleria Centre
Chick Fil-A has a well-known company culture – hear stories about the culture of how Chick Fil-A sets them apart from their competition and the tribulations posed by having such a distinctive company culture. Learn how Chick Fil-A has embedded their culture into their succession plans and how they disseminate the culture throughout their staff and across their locations as they continue to expand across the US.
Speaker: Andy Lorenzen, SPHR; Director, Talent Strategy & Systems; Chick-fil-A, Inc.
Andy Lorenzen has primary accountability for field talent pipeline programs aimed at recruitment, selection and retention of Chick-fil-A’s corporate staff, Operators and chainwide hourly workforce. Andy began his career at Chick-fil-A in 1994 as an Area Marketing Director serving franchisees and joined the home office staff as a human resources consultant in 1998.
In 1998, Chick-fil-A began development of several programs aimed at supporting Operators’ efforts in finding and keeping high-caliber team members. Andy was assigned functional responsibility for these programs and helped lead development of Chick-fil-A’s Team Member Loyalty and Recognition program as a result of research into the team member job experience. In his current role, Andy serves staff and Operators through direction of Chick-fil-A’s Leadership Scholarship Program, Team Member Selection Process, cataloguing and dissemination of chain wide best practices, programs related to maintaining Chick-fil-A’s corporate culture and Staff engagement work. In his work with field talent pipeline programs, Andy assists Operators in identifying and developing restaurant-level talent interested in one day becoming Chick-fil-A franchisees. He serves on Chick-fil-A’s Talent Council and, in addition to his work with team members, helps lead work on measuring engagement of Chick-fil-A’s corporate staff.
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