Symposium Pre-Conference Workshop: Managing Tough Conversations
View Registrations Tell a Friend About This EventTell a Friend

When: Monday, August 20, 2018
8:00 AM - 12:00 PM
Where: Infinite Energy Center
6400 Sugarloaf Parkway
Duluth, Georgia  30097
United States
Presenter: Brook Cartus
Contact: SHRM-Atlanta

Online registration is closed.
« Go to Upcoming Event List  

Workshop: Managing Tough Conversations

Advance Registration DeadlineAugust 6, 2018


Why do people, teams, and companies get stuck sometimes? Blocks in Communication! That can lead to losses of productivity, profit, and trust. 
This highly interactive half-day workshop provides complete materials and involves role plays, discussion, improvisational exercises, and next step challenges. Join your peers and get a road map to pull you through those difficult conversations. You'll become team members, invested in finding solutions, rather than two people on two sides of a table arguing.

Learning Objectives:
Increase confidence in dealing with difficult people and situations
Discuss simple formats to record progress, decisions, and comments
Learn 3 steps that bring both people to a plan of action

SHRM-Competencies: Relationship Management, Communication, Business Acumen


  • TBD

Continuing Education Credit

This program is approved for 3.5 hours of SHRM PDC / HRCI CEU credit.



Brook Cartus

Sales Director and Senior Facilitator, ImprovEdge

A graduate of the The Michael E. Moritz College of Law at The Ohio State University, Brooke is a licensed attorney in the state of Ohio. She has been published in numerous publications including the Berkeley Journal of Gender, Law & Justice and the Huffington Post.

Brooke collaborates with statewide and national organizations including the Human Rights Campaign, Planned Parenthood, and Equality Ohio to discuss the importance of acknowledging unconscious bias in the workplace and lifting up issues affecting the LGBTQ community. Brooke recently presented on LGBTQ Inclusion the Ohio State University National Conference on Race, Diversity and Learning and works extensively on the rights of trans and gender non-conforming populations within central Ohio. 

She has facilitated public discussions on Diversity and Inclusion with a wide range of organizations and individuals, including the Columbus Police Department, former NFL players Wade Davis and Chris Kluwe, and future medical professionals at the Ohio State University College of Medicine. Brooke serves on the board at Equality Ohio and volunteers at the Legal Aid Society of Columbus.

Brooke started her career at The Crane School of Music in New York studying classical music, and continues to perform regionally and nationally as a stand-up comedian. Brooke also volunteers her time hosting fundraisers for organizations including the Ohio Art League, Human Rights Campaign, Kaleidoscope, the Mid-Ohio Food Bank, and Equality Ohio. She was recently featured in TedXColumbus Women and was named Columbus’ Best Comedian by Columbus Alive in Spring 2018.


Advance Registration Deadline: August 6, 2018
Cancellation Deadline: August 14, 2018

Advanced Regular Onsite
Now to 7/17/18 7/18/18 - 8/13/18 After 8/13/18
Member $129 $159 $189
Future Member $279 $309 $339
Student Member $65 $95 $125
Event+ $269 $299 $329

To Purchase Your Tickets

Click the register button above, or if paying via check, please print and fill our this registration form.

Your registration will not be confirmed until payment has been received.

Please mail your check, along with the form to:

2849 Paces Ferry Road, SE
Overlook 1, Suite 205
Atlanta, GA 30339


Cancellation Policy

Cancellation Deadline: August 14, 2018

Can’t make it? Can someone else from your office attend in your place? Substitutions are allowed; however, the non-member rate may apply. To transfer your registration please submit your request via email to

Would you like to transfer an upcoming registration from one event to another? Requests for transfers must be made by the event cancellation date, usually seven days prior to the event.

Cancellations must be made by the cancellation deadline for the specific event, usually seven days prior for most events. All cancellations are subject to a minimum $20 administration fee. Some events may have a higher fee, please refer to the individual event page, or to your confirmation email. Cancellations/No-Shows on the date of the event forfeit the entire registration fee. No refunds or transfer of fees will be made after the date of the event.