Advance Registration Deadline: June 14, 2019
The idea of the employee experience is not just a focus on the perks associated with an organization, an employee engagement survey, employee branding, or employee value proposition (EVP). While these may be part of a toolkit that drives employee engagement, employee experience goes deeper into the sum of the various perceptions employees have about their interactions with the organization in which they work. The word “perception” is not about what actually happened. It is what the employee perceived to have happened. Once the employee and their perceptions are first, the paradigm shifts and employees deliver astonishing results for their organization and the customer/guest.
Join us to learn how Fiserv, ADP, and Herschend Family Entertainment are creating world class customer experiences through their focus on the employee experience.
What Participants will Learn:
1. Learn the definition of employee experience. What it is and what it is not.
2. Learn the role employee experience plays in the culture of the organization.
3. Hear success stories and lessons learned from four distinguished organizations on how they placed the focus on the employee and gained amazing business results.
FREE Aquarium Admission & Parking ($42 value)
Don't rush back to your office after the chapter meeting! All attendees will enjoy complimentary admission to the aquarium immediately following the event so make sure you plan for extra time to explore the exhibits with your SHRM-Atlanta friends. Parking will be complimentary in the Main Georgia Aquarium parking lot.
- 10:30 am - 11:00 am New Member Orientation
- 11:00 am - 11:45 am Registration and Networking
- 11:45 am - 12:00 pm Lunch service begins
- 12:00 pm - 1:30 pm Program
Continuing Education Credit
This program is approved for 1 SHRM PDC and HRCI GENERAL CEU credit.
Panel Moderator - Tiffany Willis, VP of Investor Relations for Fiserv
Tiffany Willis serves as Vice President and Head of Investor Relations of Fiserv, a Fortune 500 FinTech Company with nearly $6 billion in revenues. As Head of Investor Relations, Tiffany has responsibility for communicating Company performance with Wall Street, the analyst & investor community and Associate base. She serves as a ghost writer for the CEO and CFO -- crafting earnings’ releases, scripts and Associate messaging. She also develops and leads the Company’s investment outreach strategy, keeps a pulse on competitive intelligence, and serves as a resource for and advisor to the C-Suite.
Prior to Investor Relations, Willis served as Vice President of Strategy & Operations managing a $5 million budget and client portfolio. Pre-Fiserv, she spent nine years with Time Warner, focused on the $11 billion Turner division. Her various roles, included steering an enterprise-wide restructuring, advising on process redesigns and integrating acquisitions, as well as projects in India, Hong Kong and Argentina.
Prior to her industry roles, she spent seven years in Big Four public accounting with both PwC and Ernst & Young. Willis graduated from Wharton Business School’s Advanced Management Program; earned an MBA from Goizueta Business School of Emory University and Bachelor’s in Accounting from Duquesne University. She also completed cybersecurity education from Harvard University and holds certifications in various functions, including accounting (CPA), audit & risk (CRISC, CISA, CIA), information technology (CISSP) and operations (Lean Six Sigma Black Belt).
A fun fact about Willis is she reigned as Ms. Black Georgia USA, breathing life into her platform of ‘Inspiring and Motivating At-Risk Youth’. She continued to be involved in the community, serving as a literacy champion in Fulton County Schools and Head Cheerleading Coach for Alpharetta youth.
Caron Cone, Division Vice President of Human Resources for ADP
Caron Cone is Division Vice President, Human Resources for ADP’s National Accounts Services (NAS), a division of ADP that provides end to end Human Capital Management solutions for some of the largest organizations in the United States and abroad. Caron leads a team of senior HR professionals responsible for partnering with executives, leaders, and associates to define and execute a tightly linked business and talent agenda that improves organizational effectiveness by building individual capability at all levels and collective organizational capability as a result. Through a focus on leadership, performance, execution, culture, and engagement, the NAS business is poised to reach even greater levels of success.
Caron joined ADP in 2014 as Sr. Director, Human Resources Business Partner for ADP Benefits Services, a division of ADP that provides Benefits outsourcing services to US-based companies. She was quickly promoted to Vice President, Human Resources for National Account Services and then to Division Vice President reporting directly to the Chief Human Resources Officer of ADP. Prior to joining ADP, Caron was with Turner where she was a Director, Human Resources for Global Technology & Operations – Turner’s largest single division tasked with designing, operating, and maintaining the critical, technical infrastructure necessary to bring programming to market across the globe. Prior to her time at Turner, she held various HR leadership roles of increasing responsibility within multiple Siemens operating companies.
Caron holds a Bachelor of Science degree in Mechanical Engineering from the University of Tennessee at Knoxville, a Master of Science degree in Human Resources Management, and an MBA with a concentration in Finance – both from the Keller Graduate School of Management. She is also a certified Human Resources Professional, a SHRM Certified Professional, and holds certifications in Strategic Workforce Planning and Change Management.
John Carson, VP of HR for Herschend Family Entertainment
Herschend Enterprises is a family of companies that focus on family entertainment. Operating companies include Herschend Live, Pink Adventure Tours and Herschend Family Entertainment, the nation's largest family-owned themed attraction corporation. Properties include Dollywood, in Pigeon Forge, Tennessee; Silver Dollar City in Branson, Mo., Stone Mountain Park in Stone Mountain, Ga and the world famous Harlem Globetrotters. For nearly six decades, Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®.
John has been with HFE since 2005, serving as Senior Vice President, Human Resources. In this role, John oversees corporate policies and programs dealing with all aspects of human resource management. He is also responsible for Herschend University, HFE's corporate university for learning and development. Before joining HFE, John was Director of Human Resources for Saab Cars USA. During his 22-year career in the automotive industry, he held management and executive positions in operations, sales, strategic planning and human resources.
John holds an undergraduate degree in marketing from Georgia State University, an advanced management degree from the Wharton School of Business, University of Pennsylvania, and a Masters of Science degree in Human Resource Management from Georgia State University.
Kyle Stapleton, Manager of Culture & Experience for Turner Studios
Kyle Stapleton is Manager of Culture and Experience for Turner Studios, the creative production engine that supports Turner brands like TBS, TNT, Cartoon Network, Adult Swim, NBA TV, truTV, CNN, Bleacher Report, and more. There he fosters an environment that empowers top creative talent to connect fans to what matters most. This entails working across the employee life cycle, from talent attraction and onboarding through engagement, inclusion, and development. His goal is to make Turner the world’s preeminent destination for multimedia creatives.
Kyle also co-hosts TuneDig, a podcast about music discovery born from years of working with record stores. He earned his bachelor’s and MBA from Georgia State University’s Robinson College of Business. He and his wife Caralee, a visual artist and curator, are proud lifelong ATLiens.
Advance Registration Deadline: June 14, 2019
|Member (Table of 10)
|Non-Member (Table of 10)
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New members can attend their first one-hour event at no cost! Click here to fill out this form to see if you're eligible and to get registered!
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Click the register button above, or if paying via check, please print and fill our this registration form.
Your registration will not be confirmed until payment has been received.
Please mail your check, along with the form to:
2849 Paces Ferry Road, SE
Overlook 1, Suite 205
Atlanta, GA 30339
Cancellation Deadline: June 21, 2019
Can’t make it? Can someone else from your office attend in your place? Substitutions are allowed; however, the non-member rate may apply. To transfer your registration please submit your request via email to info@SHRMAtlanta.org.
Would you like to transfer an upcoming registration from one event to another? Requests for transfers must be made by the event cancellation date, usually seven days prior to the event.
Cancellations must be made by the cancellation deadline for the specific event, usually seven days prior for most events. All cancellations are subject to a minimum $20 administration fee. Some events may have a higher fee, please refer to the individual event page, or to your confirmation email. Cancellations/No-Shows on the date of the event forfeit the entire registration fee. No refunds or transfer of fees will be made after the date of the event.