WORKSHOP: Conflict Management for Managers: Empowering Leaders to Reduce Conflict & Reach Goals
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WORKSHOP: Conflict Management for Managers: Empowering Leaders to Reduce Conflict & Reach Goals

When: Monday, August 19, 2019
9:00 am - 12:30 pm
Where: Infinite Energy Center
6400 Sugarloaf Parkway
Duluth, Georgia  30097
United States
Presenter: Dr. Susan S. Raines
Contact: SHRM-Atlanta

Online registration is closed.
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Symposium Pre-Conference Workshop

Advance Registration DeadlineJuly 18, 2019

  • Do you ever feel like you are stuck on the hamster wheel of organizational conflict?
  • Do you every struggle to get C-Suite and top leaders on-board with culture change initiatives designed to reduce conflict and improve mission achievement?
  • Do employees, managers and leaders come to you repeatedly with similar problems and frustrations?

This hands-on training will teach you how to efficiently diagnose the root causes of conflict and provide the skills and tools needed to effectively address the sources of repetitive conflict. You will leave with new coaching tools to share with managers and leaders that will enhance their ability to address conflict on the front lines, strengthen relationships with employees, provide motivational feedback on employee performance, and improve organizational culture.

*This workshop is best suited for HR Professionals with 5-15 years of experience or with 15+ years of experience (director and above) who currently manage a team and support strategic initiatives.

In this session you will:

Learn how to assess the root causes of workplace conflict
Discuss how to motivate and empower leaders to undertake meaningful culture change initiatives
Review coaching tools used to train managers to successfully address conflict themselves


  • Check-in     8:30 am
  • Program     9:00 am
  • Closing       12:30 pm



Leadership & Navigation
Relationship Management

Continuing Education Credit

This program is approved for 3 hours of SHRM PDC/HRCI CEU credit.


Dr. Susan Raines 

Associate Director, School of Conflict Management | Kennesaw State University

Dr. Raines is the Associate Director of the School of Conflict Management, Peacebuilding & Development at Kennesaw State University (KSU) in suburban Atlanta. In addition to leading the executive Master of Science in Conflict Management program at KSU, she works with public, private and non-profit organizations to prevent and proactively manage conflict and collaboration (VW, YKK, USPS, Florida Supreme Court, Georgia Courts, USACE, Coca-Cola, Italian Chamber of Commerce, UNIOM, and more). She has mediated more than 16,500 cases inside and outside of the court system, including hundreds of cases of employment and workplace disputes. He work is designed to prevent conflict to enhance collaboration and mission achievement within organizations. She is the co-author of Expert Mediators (2013), the author of Conflict Management for Managers (2013; 2019), has authored more than 50 peer reviewed publications, and is the Editor-in-Chief of Conflict Resolution Quarterly.


Advance Registration Deadline: July 18, 2019

Registration Options:

1. Are you planning to attend REAL HR (SHRM-Atlanta's Annual Symposium)? If so, you will pay a discounted rate of $79 per workshop. Your discounted rate will be available when you register for your general Symposium admission.

2. Those not wishing to attend REAL HR can still register for this workshop as a stand-alone event. Registration rates are below.

Cancellation Deadline: August 13, 2019


Advanced Standard Onsite
May 1 - July 18, 2019 July 19 – August 15, 2019 After August 15, 2019
Member $129 $159 $189
Future Member $279 $309 $339
Student Member $65 $95 $125


To Purchase Your Tickets

Click the register button above, or if paying via check, please print and fill our this registration form.

Your registration will not be confirmed until payment has been received.

Please mail your check, along with the form to:

2849 Paces Ferry Road, SE
Overlook 1, Suite 205
Atlanta, GA 30339

Cancellation Policy

Cancellation Deadline: August 13, 2019

Can’t make it? Can someone else from your office attend in your place? Substitutions are allowed; however, the non-member rate may apply. To transfer your registration please submit your request via email to

All cancellations are subject to a minimum $20 administration fee. Some events may have a higher fee, please refer to the individual event page, or to your confirmation email. Cancellations/No-Shows on the date of the event forfeit the entire registration fee. No refunds or transfer of fees will be made after the date of the event.