Keynote Session
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Keynote Sessions

Both of this year's keynote speakers will be engaging, teach you something new and get you thinking about creating a work environment that is inclusive, supportive and productive and takes your team to new heights.

"Tales of an Accidental CHRO: A Surprising Journey to Leading Teams, Building Cultures and Delivering Business Results"

Lynne Zappone, Chief Talent Officer, Popeyes Louisiana Kitchen
March 29, 2017

Whether you are an HR Generalist or Specialist, your unique career journey will be sprinkled with both challenges and opportunities to develop your skills. But where should you invest your time? How do you leverage each new role to develop a skill or strengthen your leadership capability?

During this keynote presentation, we will explore:

  • The skills and competencies needed to excel as a next generation leader
  • How to develop your HR and business capability while adding value to the business
  • How to recognize opportunities that will build your skills, leverage your strengths, and inspire your passions
Lynne Zappone became Chief Talent Officer at Popeyes® Louisiana Kitchen in April 2011. Ms. Zappone has 25 years of extensive experience in global human resources, talent development and learning, and business management.

Prior to joining Popeyes, Ms. Zappone served in a number of senior human resources positions with InterContinental Hotels Group (IHG) from 1998 to 2011 and most recently served as Senior Vice President, Global Learning and Americas Human Resources. During her tenure at IHG, Ms. Zappone was responsible for business management, human resources business support and global talent development and learning strategies.

Before joining IHG, Ms. Zappone enjoyed 10 years of strategy and leadership experience including consulting with Phillips Associates and organizational development and training roles with Fidelity Federal Bank and Sheraton Universal Hotel.

Ms. Zappone sits on the board for Georgia Council for International Visitors and is also a member of the HR Leadership Forum, American Society Training & Development, Co-chair of Women’s Foodservice Forum HR Advisory Council and ATL Learning Leader Forum.

Ms. Zappone holds a Bachelor of Arts in Education from Flagler College and Masters of Arts in Organizational Leadership from the University of Phoenix.

"Transforming Millennial Myths into Workplace Breakthroughs"

Crystal Kadakia, CEO & Founder, Invati Consulting LLC
March 30, 2017

During this presentation, Crystal will dispel the top 5 most common Millennial myths, re-establish behavior-based understanding, and recommend related particular organizational changes for modern talent. Crystal will share a new context for the Millennial discussion: Millennials are not about uncovering fleeting generational traits, but about understanding the implications of the step-change in society that has occurred (the step-change primarily being the advent of digital technology). Crystal will transform five stereotypes (lazy, entitled, need feedback, disrespectful and disloyal) into unbiased behaviors and related organizational changes.

Additionally, Crystal will review the impact of leaders taking on this new lens/approach to leading HR and how they can SOAHR!

Session learning objectives: 

  • Attendees will question their assumptions regarding generations, especially Millennials in the workplace using Crystal's formative event framework
  • Integrate a more holistic view of Millennial behavior into their strategic decision making practices for enabling a modern workplace culture
  • Demonstrate greater inclusivity when it comes to Millennials in the workplace through a better understanding of Millennial behavior

SHRM BoCK Competencies: 

  • Relationship Management
  • Global & Cultural Effectiveness
  • Communication

Crystal Kadakia is a lauded speaker, author, thought leader, and consultant for Millennials and Modernizing the Workplace. As the founder of Invati Consulting, her expertise is in driving the connection between Millennial behavior to the design of engaging, productive modern workplaces. She is honored to be a two-time TEDx speaker and Power 30 Under 30, CLO Learning in Practice, and ATD One to Watch award recipient. Her consulting clients and keynote speaking audiences have included corporations, conferences, and universities such as UPS, Wells Fargo, FedEx, ATD, SHRM,, General Dynamic Electric Boat and University of the Pacific. She is the author of The Millennial Myth: Transforming Misunderstanding into Workplace Breakthroughs and Your Career: How to Make It Happen. Crystal is also a blogger for the Huffington Post and the Human Capital Institute, as well as a Certified Coach. Her educational background includes a degree in Chemical Engineering and a career as an engineer and training manager for a Fortune 100 company.

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